K1CKINIT.COM
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FAQ
Frequently Asked Questions
What kind of question(s) do you have?
General Questions
Questions Related to Ordering
Questions Related to an Existing Order
Questions Related to Shipping
Questions Related to Products & Inventory
Questions Related to Returns & Exchanges
General Questions
Are your shoes authentic?
How long have you been in business?
How do I know that you're legit and the shoes are authentic?
Where are you located?
Can you reserve a shoe for me until I can pay for it?
Do you have any stores or locations?
I live in the Los Angeles area. Can I pick up my shoes or drop off a return?
Can I get a catalog?
Questions Related to Ordering
How can I get my order shipped to a different address than my billing address?
How do I send a gift?
Your policy states that first time orders must be shipped to the billing address. What do I do if my billing address is a PO Box?
Your website won't let me choose the size I need. It's not on the drop-down list.
Questions Related to an Existing Order
What is going on with my order? How can I find out?
I saw my order status is "On Hold," what does that mean and what should I do?
Questions Related to Shipping
Can you ship to an international destination?
How long does it take to get to my house
?
Questions Related to Products & Inventory
The shoe I want says "out of stock," can you tell me when you'll be getting more?
I don't see the size I need or the shoe I want. Do you have it or can you get it?
When will you be getting the shoe that is going to be released soon?
I ordered a pair of shoes, but they started to fall apart after I wore them a few times. What do I do?
Questions Related to Returns & Exchanges
What's your return policy?
I want to return shoes. How do I do that?
How do I make an exchange?
When should I expect to receive refund?